Virtual Health
Evenings, weekends, whenever you have a need — get care at your fingertips
EXPLORE SERVICES:
Overview | Nurse Now | Video Visits On Demand | Video Visits | Symptom Checker
What Is Virtual Health?
Virtual Health allows you to remotely interact with telehealth professionals. All you need is the internet and a computer, tablet or smartphone. Virtual Health options are available to patients in Kentucky, Ohio and Indiana.
Types of Virtual Healthcare Visits & Tools
Video Visits on Demand
Learn more about our Terms & Conditions and Consent to Participate in our Telemedicine program here.
MyChart makes it easy and convenient to take care of your health from anywhere. You can schedule visits, check test results and message your providers securely.
Virtual Health FAQs
Virtual health is not an option for medical emergencies. If you have a serious or life-threatening health problem, call 911 or get to the closest emergency department.
A Video Visit with your provider may be appropriate if you’ve seen the provider before and:
- Have questions about your health or health management.
- Need help with a previously diagnosed medical condition.
- Require a prescription refill or need a new medication.
A Video Visit on Demand may be an option for you if you develop a new illness, such as the flu or a rash, and you:
- Are not established with a primary care provider.
- Cannot get into your provider’s office.
- Evening or weekend appointments work best with your schedule.
Our Nurse Now service can help you decide which Virtual Health option will best meet your medical needs.
Yes. Video Visits on Demand may be an option for various acute illnesses, including pink eye and other infections, allergies, flu and skin conditions.
We do not advise a Virtual Health visit when your provider needs a physical exam to make a diagnosis. Our Nurse Now service can help you decide if Virtual Health can meet your medical needs.
In some cases, in-office visits are necessary. However, many St. Elizabeth primary and specialty care providers offer Video Visits. You can make an appointment through MyChart or call (800)737-7900.
Video Visits on Demand also provide same-day virtual appointments for acute illnesses and symptoms. These visits are available to established St. Elizabeth patients and non-patients. You can make an appointment through MyChart or online.
Typically, you need:
- A computer, smartphone or tablet with a camera, microphone and speaker.
- A scheduled appointment with a St. Elizabeth provider for a video visit.
- High-speed internet access.
Learn more about conducting a video visit from your desktop computer or laptop.
Learn more about conducting a video visit from your phone or tablet.
Generally, health plans cover many types of virtual care, including online doctor visits. Costs for you are similar to an in-person appointment with your provider.
Try turning your device (computer, tablet or smartphone) off and on again. If that doesn’t help, try turning off your Wi-Fi.
If you experience problems with your audio, exit from your online appointment and try the following before reconnecting:
- Make sure you turn on your audio and turn up your volume.
- Try turning your audio off and back on again.
- If neither option works, try connecting wired headphones.
Call your provider’s office if you’ve tried the above steps and still have trouble. The office staff may offer additional instructions.
Remote Patient Monitoring Programs
St. Elizabeth offers remote patient monitoring (RPM) to help eligible patients manage high blood pressure from home.
For more information, contact your provider.
