Star Ratings and Reviews The Patient Satisfaction Rating is an average of all responses to physician related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score. Comments are also gathered and displayed in their entirety from our Press Ganey Patient Satisfaction Survey. Patients are de-identified for confidentiality and patient privacy. The comments are submitted by patients and do not necessarily reflect the views of St. Elizabeth Physicians. About the Survey St. Elizabeth Physicians measures all aspects of the patient experience. To ensure that we are holding ourselves to the highest standards in achieving trust, satisfaction, and positive outcomes, we partner with an independent patient satisfaction company, Press Ganey. For more than 30 years, Press Ganey has been the industries recognized leader in improving the patient experience. Today, Press Ganey works with more than 26,000 healthcare facilities. Who receives the survey? The electronic Medical Practice survey is mailed or emailed to all St. Elizabeth Physicians patients within a few days of their appointment. Patients take the survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the clinic experience. Our goal is to provide each patient with an exceptional experience of care. Each year we hear back from over 45,000 patients who receive care in our outpatient centers. Do you post all comments? We are committed to posting positive and negative feedback. However, we do not post comments that are libelous, slanderous, and profane or those that risk the privacy of our patients How is the provider’s patient satisfaction star rating created? Star ratings are based from patient responses to ten questions about care from their provider during an office visit in relation to friendliness/courtesy, clear explanation, confidence, concern, time spent and likelihood of recommending. Why don’t we see patient ratings and comments for every provider? The more ratings a physician receives increases the accuracy and reliability of the results. A physician’s rating will only be posted on the site providing he/she has a minimum of 30 completed surveys over a twelve month period.